Troubleshooting Common Capture & Processing Errors

3D model quality is directly tied to the quality of input media. This page explores the most frequent problems users face and provides practical ways to prevent or resolve them.

Issues like low resolution, missing geometry, or failed tracking often stem from capture conditions, camera movement, or file preparation.

Low-Quality or Blurred Reconstructions

Problem: Final model appears soft, smeared, or blocky.
Causes: Overcompression, motion blur, low-light capture, auto-exposure pulsing.
Solution: Use manual exposure settings, 30fps video, and avoid shaky movements. Film in bright environments.

Tip: Use a gimbal or tripod when filming small objects for sharpest input.

Camera Tracking Failure

Problem: Model appears disjointed, exploded, or warped.
Causes: No parallax (e.g. camera rotating in place), uniform textures (e.g. plain walls), or fast erratic movement.
Solution: Always walk around the subject. Avoid staying in one spot. Increase texture variety using light, posters, or objects.

Use natural features and parallax to help the tracking algorithm stay stable.

Ghosting, Noise & Floating Points

Problem: Extra dots or “dust” floating in space around the object.
Causes: Reflective surfaces, moving objects in background (trees, people), or compression noise.
Solution: Avoid mirrors, cars, water, and motion behind the subject. Shoot against static backgrounds with clean edges.

You can clean some of this up post-process, but prevention is key.

Missing Geometry or Holes

Problem: Large gaps or missing parts in the scan — floors, ceilings, undersides.
Causes: Not enough coverage. Some angles were never seen by the camera.
Solution: Use multiple passes (eye level, low, and high). Always scan around and under large objects when possible.

Increase side angles or vertical movement in your scan to reveal hidden areas.

Upload & Encoding Errors

Problem: Upload fails or the file isn't accepted.
Causes: Unsupported format, corrupt files, overly long names, missing metadata.
Solution: Rename files to simple characters (scan_room_01.mp4), keep them under 2GB, and use recommended formats (MP4, JPG, PNG).

Still having trouble? Visit the Support Page for upload instructions.

Summary & Prevention Tips

Always scan in bright, stable lighting conditions.
Use manual camera settings: shutter, ISO, focus, and white balance.
Record slowly, move with purpose, and keep consistent spacing.
Cover all views: front, sides, top, and under (if possible).
Don’t rotate in place — physically move around the subject.

Follow these principles and most capture errors will disappear. Your models will be sharper, cleaner, and easier to share or sell.